Tollring Call Recording with Analytics
Why call recording?
Monitor call quality and staff performance
Train staff on call handling techniques
Regulatory PCI DSS support for compliance
Symmetry’s powerful call recording software is underpinned by cutting edge analytics and visual dashboards, providing an essential combination for an entire understanding of your customers’ experience. Understanding the whole customer experience Completes customer relationship management and makes excellence in customer service achievable.
By monitoring inbound and outbound calls, businesses can analyse business-critical metrics such as the number of times a phone rings before answered and the number of unresolved missed calls. Call recording builds on this business intelligence, providing details on how the call was handled and what was said at the company, branch or individual level.
Tollring call recording utilises the latest web technologies to enable recordings to be played, flagged, tagged and evaluated within the application, providing users with a unified user experience.
All call recording deployment options deliver compliance and encryption. Compliance is a key driver in the move to cloud call recording. Advances in technology in recent years make lives easier when adhering to industry regulations. By moving to the cloud customers can shift the onus of reliability and compliance to their suppliers. Calls can also be securely archived for up to 10 years in the cloud without the overhead of support and infrastructure associated with traditional call recording.